Will I have to pay a deposit to book?
Yes. We ask for a 40 percent deposit at the time of booking and the balance is due 60 days before your arrival. Please note that, whether you have paid in part or in full, all payments are non-refundable and bookings can not be transferred to different dates.
You cannot pass your holiday onto others or sell it to a third party. We can not make exceptions to this policy on compassionate grounds. We strongly recommend you take out holiday cancellation insurance.
We may change our rates without warning but will hold the price and terms we offered at the time you booked.
Are there any limitations on guests wishing to stay at the ranch?
The experience that we offer is a wilderness one. We don’t recommend our holidays for guests who will struggle on uneven terrain or who have mobility problems.
We do not usually book guests under the age of 14 or over the age of 75 in September and October or during our spring season. We may take guests as young as eight years old during our summer season.
Some of our activities are on river rafts and we may ask you to sit out the trip if you weigh more than 120 kgs (260 lbs/18.5 stone). These limitations are for safety reasons.
We are not set up to cater for photographers using tripods.
Because we are off the power grid, we do not offer laundry services.
We have satellite-linked internet for guests to use.
What if I have food allergies or am a vegetarian?
We can usually cater for guests with allergies and vegetarians. We would, however, ask for some warning.