Frequently Asked Questions
We suggest you bring with you: camera, rain jacket, a couple of warm layers, long trousers, sports shoes or hiking boots, and sunglasses.
In the autumn quick-dry or fleece trousers are useful. In October you should bring hats and gloves.
Do I need to rent a 4×4?
No. You don’t need a 4×4 during any of the seasons that we are open to guests.
Are there any limitations on guests wishing to stay at the ranch?
The experience that we offer is an active one and requires fitness and agility. Guests should be capable of walking at a moderate pace over rough terrain both up and down for half an hour at a time. We regret that we do not usually take guests under the age of 14 or over the age of 72. Because a significant amount of our viewing is from river rafts, we regret that we can not take guests who weigh more than 115 kgs (250 lbs/18 stone). These limitations are for safety reasons.
Because we do not use platforms and although many of our guests have come away with excellent photos, we do not recommend our holidays for those whose sole aim is wildlife photography. We are not set up to cater for photographers using tripods or monopods.
Because we are off the power grid, we do not offer laundry services.
We have limited satellite-linked internet for guests to use. We only offer use of our satellite telephone service in the case of emergencies.
Will you return my deposit if I cancel or wish to change my dates?
No. Your deposit, whether you have paid in part or in full, is non-refundable and non-transferable. We can not make exceptions to this policy on compassionate grounds and recommend you take out holiday cancellation insurance.
We may change our rates without warning but will hold the price and terms we offered at the time you booked.
What if I have food allergies or am a vegetarian?
We can usually cater for guests with allergies and vegetarians. We would, however, ask for some warning.
Will I have to sign a waiver to stay at the ranch?
Yes, all guests will have to sign a legal waiver accepting risks inherent in the wilderness. We can provide an advance copy of this on request.
Are the wild animals around the ranch dangerous?
There is always a risk associated with large wild animals. Your guide will brief you on how to react should you encounter a bear and will also carry bear-deterrent. Your guides are all fully-trained.
How long will it take me to get to the ranch?
Around eight or nine hours driving time from Calgary, nine or 10 hours from Vancouver and 11-12 hours from Seattle.
We protect our exact location to avoid attracting bear-hunters and others but will send you full details when you book.
Who will the other guests at the ranch be?
We have had guests from different corners of the world but most are from Great Britain, the US, Europe, Australia, New Zealand and Canada.
What is the weather usually like?
It is impossible to accurately predict the weather but typically we have warm springs and sunny autumns. There are always rainy and cloudy days however.
What about the cabins – how many people can they accommodate?
Our Volga cabin can accommodate four, but we usually book it for two. The Sunny cabin, the Eco-cabin and the New Cabin each accommodate two people in comfort.
Can you guarantee that we will see bears?
No. So far almost all our guests who have come during bear season have seen bears and almost all our autumn guests have seen grizzlies, but with nature there can never be any guarantees. We do not offer refunds if you do not see bears.